Help / Frequently Asked Questions

Where do you deliver?

We deliver throughout the United Kingdom and internationally. See delivery prices for more details.


Do you offer free delivery?

Free deliveries are available when you spend £25* or more in a single transaction and choose the “Standard Delivery” service.

* This excludes the delivery charge


How do I track my order?

You will be able to track your order by visiting Your Account, signing in and clicking on Order History. We will also send you an email at each stage of the process, i.e. when the order is placed, when the payment has been authorised and then when the order has been despatched.


What is your returns procedure?

See our returns page for more information.


If I have a problem who can I email?

If you need help or information, click here to contact our Customer Services team who will be happy to help.


How can I contact Look Beauty in writing?

Write to Customer Services: Look customer services, FB Beauty Ltd, 5300 Lakeside, Cheadle Royal Business Park, Cheadle Royal, SK8 3GP


How do I know my personal details are secure?

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect about you. See our privacy policy for more details


Do you ship outside the UK?

Yes. We ship to most countries around the world. See our delivery information here


Can I sign up for a newsletter?

Yes, please use the tab at the bottom of this page and enter your email address. These details will be entered into the LOOK Beauty database and used by LOOK Beauty and LOOK Magazine.